Frequently Asked Questions
In order for Rotek to offer Fast Track services, we must limit the materials to those that are commonly available and most likely to be in stock. Please contact Rotek with any material grade requests. We will review and potentially add to Fast Track specs.
Lead times will vary depending on Fast Track capacity. Lead times are monitored and updated daily. Rotek is committed to compressed lead times versus non-Fast Track orders.
In order for Rotek to offer Fast Track services, we must limit the heat treatment requirements.
The largest outside diameter available for Fast Track is 85” (2,160mm). The heaviest ring that can be Fast Tracked is 1,500 kgs or 3,300 lbs. Total shipment weight is limited to 20,000 lbs. due to carrier weight restrictions.
Yes. Rotek tests all material by mill heat load upon receipt of material so that no orders will be held up by testing.
Rotek mechanically tests all Fast Track material grades. Any testing requirement outside of mechanical properties is not eligible for Fast Track.
BHN (Hardness) is understood to be the surface hardness reading on the forged ring surface, as taken with a KING Tester utilizing a 10mm Tungsten Carbide ball under a 3000kg load per ASTM E10.
Rotek is committed to same day follow-up for all quotes under review.
All online quotes are valid for 30 days from submission date.
Information regarding how to place an order and who to contact will be included in your quote.
An order acknowledgement is sent to our customers for every order received. Acknowledgements for Fast Track orders will be sent out the same day as the order has been received. To ensure your order will be processed, please send your purchase order to Purchaseorder@rotek-inc.com
Please contact Rotek directly at 330-562-4000 or Sales@rotek-inc.com and a representative will be able to assist you.
All orders received prior to 12:00 noon (EST) will be processed the same day. Any and all orders received after 12:00 noon will be processed the following business day. Please note this cut-off time may add one business day to your current lead time/expected ship date.
As long as sufficient material and capacity are available, there will be no issue. If you would like to add multiple releases, specify this on your P.O. and we can adjust accordingly. Total shipment weight is limited to 20,000 lbs. due to freight carrier weight restrictions.
Authenticating users allows Rotek to eliminate spam, protect our integrity, and ensure accuracy of all quotes being sent out.
- Credit line must be pre-approved.
- Adequate shipping and receiving location required.
- Ship to location must also be an authenticated location. Drop shipment is not available
- Material demand fits parameters of the Fast Track program.
- Met Rotek representative and have accepted Rotek Sales Terms and Conditions.
Authentication is a one-time only process. Rotek is committed to same day authorization check and follow up. Once approved, Rotek quotes will be sent to you within minutes of submitting an RFQ.
A Rotek representative monitors all Fast Track orders daily. If an issue arises you will be contacted immediately. If you have specific questions about your order, or need to make changes, please contact Rotek directly at 330-562-4000 or email us at Sales@rotek-inc.com and a sales rep will contact you directly.
For more information or clarification, please contact Rotek direct at 330-562-4000 or Sales@rotek-inc.com